Refund policy

At Shillingham Vineyard, we take great pride in the quality of our wines and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, please review our returns policy below.  

Damaged or Incorrect Orders:

If your order arrives damaged or contains incorrect items, please contact us within 14 days of receiving your delivery. To help us resolve the issue quickly, please provide the following:

• Your order number.
• A clear description of the damage or the incorrect item(s).
• Photographic evidence of the damage or the incorrect item(s), if applicable.

Once we have reviewed your information, we will arrange for a replacement, a refund, or a credit note for the value of the affected wine(s), including any applicable delivery charges.

Quality Issues:

We strive to ensure that all our wines leave our vineyard in excellent condition. However, if you believe a bottle has a significant quality issue (e.g., cork taint, oxidation), please contact us as soon as possible, but no later than 30 days from the date of purchase.

Change of Mind:

We understand that sometimes you may change your mind. However, due to the perishable nature of wine and for reasons of hygiene and safety, we are generally unable to accept returns for wines simply due to a change of mind once they have been dispatched and are not damaged or faulty. This does not affect your statutory rights.

Refund Process:

Once your return is approved, we will process your refund within 10 business days. The refund will be credited back to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for it to appear in your account.

Important Notes:

• We reserve the right to refuse a return if we believe the issue is not due to a fault in the wine or damage during transit.
• This returns policy applies to purchases made directly from Shillingham Vineyard (online, in-person, or via telephone orders).
• Your statutory rights are not affected by this policy.

If you have any questions regarding our returns policy, please do not hesitate to contact us at info@shillingham.com. We are always happy to help.